Straightline Solutions is an outsourced delivery team for iGaming businesses. We support defined workstreams across marketing, technology, operations, outsourcing and customer contact through CallX1.
What we do
We work with operator teams that need extra delivery support or a clear owner for a defined piece of work.
The aim is to take agreed tasks off your team, run them in a structured way and hand back clear outputs.
We support the following iGaming outsoured services:
Full marketing and campaign support
Content and email activities
Customer retention work
Software planning and development
Reporting systems and tools
Team onboarding and training
Product integration support
Customer-contact workflows
Full call centre and telesales expertise
Back-office support
How we work
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Start with the workstream
We start by understanding the work that needs support. This includes the service area, the current process, the people involved and the outcome you need.
Agree the scope
Before work starts, both sides should be clear on what is in scope, what is out of scope, who is responsible for what and where the handover points sit.
Keep delivery practical
The work should be easy to track and easy to hand back. We focus on clear tasks, useful communication and outputs that your team can use.
What we are clear about up front
We will say if a brief does not fit our service areas or if it needs more detail before work starts. This helps both sides set up clearer work, stronger handovers and better use of time.
Final Note
We do not replace your internal business judgement. We support defined work using the context, rules, systems and tools you provide.
Ready to discuss your project?
Send the project details, the service area involved and the stage of the work.
